Health and Vitality – How We Work Together

I want every person who walks through my door to feel cared for, respected, and supported.

These guidelines are here so we both know what to expect, and so our time together can be as safe, smooth, and transformative as possible.

By booking a session or purchasing a gift voucher, you’re agreeing to the spirit of what’s written here.

1. What I Offer

I provide professional, transformational bodywork and coaching services designed to help you reconnect with your body, release what’s holding you back, and find more freedom.
I don’t offer adult services, and I keep the space grounded, safe, and respectful.

2. Booking & Payment

I often welcome first-time clients to come and try a session before deciding on a package. For ongoing work, premium journeys, or multiple future sessions, payment is required in full to secure those bookings.
Until payment is made, future spots remain open for others who may be ready to book.

3. Changing or Cancelling Your Session

Life happens — I just ask for at least 24 hours’ notice if you need to cancel or reschedule.

• More than 24 hours’ notice → You’ll receive the full value as a Health and Vitality gift voucher.

• Within 24 hours → 50% of the session fee is charged, with the rest credited as a voucher.

• Within 4 hours or no-show → The full session fee is charged.
  
  

Because I set aside this time just for you, I can’t offer refunds for cancellations — but I’ll always do my best to find a way forward that works for both of us.

4. Running Late

If you’re running behind, just message me on instagram as soon as you can.
I’ll always do my best to work with you, but sessions usually still finish at the scheduled time to be fair to the next client.
If I arrive for a home visit and no one’s there, I’ll wait up to 10 minutes before it’s considered a no-show.

5. Gift Vouchers

Gift vouchers are valid for 6 months from purchase. They’re non-refundable, but you can pass them on to someone else if they’re unused.

6. Respect & Comfort

This is a safe, judgment-free space for your healing.

• I do recommend not wearing underwear during the session, as it allows for fuller access to the body and supports the flow of the work — but it’s always your choice.

• Whatever you choose, I will ensure you are draped appropriately at all times and your comfort is respected.

• Any form of harassment, sexual or otherwise, will end the session immediately with no refund.

• I may decline or stop a session if the environment is unsafe, if you’re under the influence, or if important health information hasn’t been shared.
  
  

7. Your Health

Please let me know about any health conditions or medications before your session so I can tailor your treatment safely.
Certain conditions — like heart issues, recent surgery, pregnancy, or blood clots — may require a doctor’s approval before we begin.
If you don’t share relevant health information, I may need to stop the session for your safety.

8. My Satisfaction Promise

I want you to leave feeling lighter, clearer, and more connected.
If, for any reason, you’re not satisfied with your session, tell me during the appointment and I’ll refund you in full — no hard feelings.
This doesn’t apply if the session ends early due to late arrival, cancellations, or breach of conduct, but I’ll always do my best to make things right.

9. Changes to These Guidelines

I occasionally update how I work to improve your experience — the latest version will always apply to new bookings.

10. A Gentle Note on Disagreements

If anything ever feels off, I encourage open conversation so we can find a good solution together.
If something can’t be resolved, we agree to follow the laws of South Australia.