Health and Vitality – How We Work Together

I want every person who walks through my door to feel cared for, respected and supported.

These guidelines are here so we both know what to expect, and so our time together can be as safe, smooth and transformative as possible.

By booking a session, purchasing a package or gift voucher, you’re agreeing to the spirit of what’s written here.

1. What I Offer

I provide professional, transformational bodywork and coaching services designed to help you reconnect with your body, release what’s holding you back and find more freedom.

I don’t offer adult services, and I keep the space grounded, safe and respectful.

2. Booking & Payment

Payment is required to secure all appointments. Until payment is received, appointment times remain available to other clients.

Your Initial Session is an opportunity to experience the work before deciding whether you’d like to continue. If you choose to continue into the 5-session Journey, your Initial Session payment is fully credited towards the Journey.

Packages and Journeys are paid in advance unless otherwise agreed.

3. Changing or Cancelling Your Session

Life happens. I just ask for at least 24 hours’ notice if you need to cancel or reschedule.

• More than 24 hours’ notice: Your full payment will remain as credit towards a future session.

• Within 24 hours: 50% of the session fee is charged, with the remaining 50% held as credit.

• Within 4 hours or no-show: The full session fee is charged.
  
  

Your session time is reserved especially for you, so cancellations are credited in line with the notice periods above rather than refunded.

4. Running Late

If you’re running behind, please let me know as soon as you can.

I’ll always do my best to work with you, but sessions will generally still finish at the scheduled time to respect other appointments.

5. Packages & Journeys

Packages and Journeys are designed as a commitment to an agreed series of sessions and are paid in advance unless otherwise agreed.

The 5-session Journey includes your Initial Session when you choose to continue, with the amount already paid credited towards the total Journey investment.

Maintenance Packages are ideally spaced approximately one month apart and used within four months.

If your circumstances change and you’re unable to complete a package, please contact me so we can discuss the best way forward.

6. Gift Vouchers

Gift vouchers are valid for 6 months from the date of purchase. They’re non-refundable, but may be passed on to someone else if unused.

7. Respect & Comfort

Your comfort, privacy and sense of safety are important throughout the session.

Full undressing is recommended to support the flow of the work, though underwear is completely welcome. You will remain appropriately draped with sheets throughout the session, and your boundaries will always be respected.

Any form of inappropriate, sexual, threatening or abusive behaviour will end the session immediately without refund.

8. Your Health

Please let me know about any relevant health conditions, injuries, recent surgery, pregnancy, medications or other circumstances that may affect your session so I can tailor the work appropriately.

Depending on your circumstances, I may ask you to obtain medical clearance before proceeding.

If relevant health information hasn’t been shared, I may need to modify, postpone or stop the session for your safety.

9. My Satisfaction Promise

I care deeply about the quality of the work and your experience.

If something doesn’t feel right during your session, please tell me so I have the opportunity to adjust the work or address your concern.

If you remain genuinely dissatisfied with your session, please let me know before leaving and I will refund your session fee in full.

This promise does not apply where a session is shortened or ended because of late arrival, inappropriate conduct, intoxication, undisclosed health information or another breach of these guidelines.

10. Changes to These Guidelines

I may update these guidelines from time to time as my practice evolves. Any changes will apply to future bookings, and the latest version will always be available here.